Shipping Policy

Effective Date: [Insert Date]

Thank you for shopping with Scent Elixire. We are committed to delivering your fragrance safely and efficiently.

1. Order Processing Time

  • All orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During peak seasons or promotional periods, processing time may be slightly extended.

Once your order is shipped, you will receive a confirmation message with tracking details (if available).

2. Shipping Coverage

We currently ship across Pakistan.

For international shipping inquiries, please contact us before placing your order.

3. Estimated Delivery Time (Pakistan)

  • Major Cities: 2–4 business days

  • Other Cities & Remote Areas: 3–6 business days

Delivery timelines may vary depending on courier operations and unforeseen circumstances.

4. Shipping Charges

  • Standard shipping charges will be calculated at checkout.

  • We may offer free shipping promotions during special campaigns or above a minimum order value (if applicable).

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

Please ensure:

  • Correct contact details are provided.

  • Someone is available at the delivery address to receive the parcel.

Repeated order refusals may result in account restrictions.

6. Order Tracking

Once your order is dispatched, tracking information will be shared via:

  • SMS

  • WhatsApp

  • Email (if provided)

If you do not receive tracking details within 48 hours of placing your order, please contact our support team.

7. Delays & Delivery Issues

While we strive to meet estimated delivery timelines, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier delays

  • Incorrect address details

Scent Elixire is not responsible for delays caused by courier companies but will assist you in resolving issues promptly.

8. Incorrect Address

Please double-check your shipping address before placing an order. We are not responsible for delivery failures due to incorrect or incomplete address information.

9. Damaged or Missing Items

If you receive a damaged parcel or missing item:

  • Contact us within 24 hours of delivery

  • Provide order number and clear photos

  • We will investigate and resolve the issue as quickly as possible

10. Contact Us

For shipping-related inquiries:

Scent Elixire
Email: support@scentelixire.com
Website: www.scentelixire.com